In business getting “results” is basically a management question.
So is getting artificial intelligence (AI) or any other tech innovation right.
But it’s vital to begin with a management approach that can achieve those results — only thereafter does it make any sense to pick AI or any other tech innovation to reach them.
As Aileen Leventon — counselor to the legal industry and practicing attorney — put it:
“Tech is easy. Figuring out what really matters is hard.”
Part 1 and Part 2 of this three-part series describe the views of Dr. Richard Susskind — Scottish lawyer and Oxford PhD in computer science — on how AI can get the “results” business people need from their lawyers and other professionals — faster, cheaper, and more accurately.
Before I had read Dr. Susskind’s essay (British Academy Review’s Autumn 2018 edition), I viewed him as the leading thinker in the world on “how information technology and the Internet can improve lawyers’ effectiveness on behalf of business clients”.
But in light of his essay cited above, as covered in Parts 1 and 2, it would be more accurate to describe the aim of Dr. Susskind’s work a little differently:
Not: “How information technology and the Internet can improve lawyers’ effectiveness on behalf of business clients”.
But instead: How information technology and the Internet can improve the “results” — or the “outcomes” — that business clients want in their legal affairs.