In Part 1 of this two-part post I wrote that the conventional business law firm does not compete on the terms of service that best serve client companies:
- Know what the price will be before you agree to pay it.
- Don’t accept assignment of two lawyers to do the work of one.
- Every lawyer your company pays should be fully qualified to do the work you pay them for; don’t pay apprentice-type junior lawyers for their on-the-job training.
- Avoid labor-intensive use of lawyers on routine tasks. Automate what can be done by artificial intelligence and other tech-enabled solutions;
And — as I emphasized — low rates were not among the terms of service I emphasized:
“Picking the ‘low cost provider’ when choosing your company’s lawyers is dumb.”
What’s a good first step towards these better terms of service?
Get your company the terms of service it needs … in increments. Start somewhere.
Let’s say that federal income tax is a problem area for your company:
- You can look for a boutique law firm that’s focuses on tax;
- You can check out an accounting firm for the tax advice you need; or
- You can seek out an individual lawyer who practices within a conventional law firm — but retain solely that lawyer — and avoid the “cast of thousands” conventional firms try to add on.